Responsible Gambling

General Information

At Gentingbet we want everyone to engage in safe gambling and to have an enjoyable and entertaining experience. In providing a safe gambling environment we want to empower customers to make informed choices, be aware of the risks associated with gambling and utilise the tools that are available to ensure you remain in control.

Our tools and information are for everyone to use, whether you are happy with your current levels of play or feel that you may need assistance in controlling your gambling, whatever it might be, we feel that setting limits is a great way to stay in control and to keep gambling enjoyable.

All our gambling limits can be accessed and changed at any time from the Gambling Limits section of the website which is accessible via the menu found on the left hand side of the screen.

This page contains important information to offer help on how to gamble responsibly and what to do if gambling might be an issue.


What's Gambling?

Many people enjoy gambling, whether having a flutter on the Grand National, buying the odd scratch card, or participating in gambling on a more regular basis. Gambling is an enjoyable pastime, but is not without risks, so let’s keep ourselves informed and make safer choices.

Gambling is taking part in a game of chance for a prize. So when gambling you might leave with less money than you started off with, and sometimes with nothing at all.

What are the "odds"?

In gambling, the "odds" are the chances a person has of winning a bet, in other words, the probability or the likelihood of a specific outcome or event taking place. For example, if you were rolling a dice and wanted the number three to come up, there is only one specific outcome; at the same time, there are six possible outcomes because the dice could land on one, two, three, four, five or six. So the probability of you rolling a three is 1 in 6.

What is "House Edge" ?

The house edge is the difference between the true odds of a game and the odds paid in the event of a winning outcome. An easy way to think about it is with a roulette wheel. On a roulette wheel there are 37 numbers in total, so the mathematical odd of choosing one of these is 1 in 37, however as the house pays 35 to 1 (36 chips for a winning straight up bet), and retains 1, resulting in a house edge of 2.7%.

What does "Return to Player" mean?

Return to Player (RTP) is the term that gambling businesses use to describe the percentage of all the wagered money that will be paid out over time. RTP is calculated over the long term, rather than being a calculation of short term (e.g. session) pay-outs. In the short term, the outcome may be vastly different, so you should only ever bet with money you can afford to lose.

What does "Random" mean?

Random means that each possible outcome has the same chance, or probability, of occurring. For example: When you flip a coin, the probability of it landing on heads is the same as the probability of it landing on tails, so you could say that it has a 50% chance or it's 50/50.

The reason each outcome is as likely as all of the others is that it all depends on chance. If a flipped coin landed on heads several times in a row, it's easy to think that it has to come up tails on the next flip. However, the coin doesn't "remember” what it has landed on before in the same way that it doesn't "decide” what to land on next.

No matter what has happened already, the probability of it landing on heads or tails is always 50/50. The result of a rolled dice or flipped coin is unknown and unpredictable, so we can say that the outcome is random. This applies to whether a roulette wheel hits red or black, odds or even.

Remember: despite what you might think, you can't work out, predict or control an outcome that's based on chance and randomness – people who try to do this often lose a lot of money. They might win now and then, but this is also down to chance. Thinking that you can beat the system can cause big problems.


Gambling Safely

Most people gamble for entertainment, fun and enjoyment. Following these tips can help you to gamble safely and keep it enjoyable;

1. Don't think of gambling as a way to make money: Think of gambling as a form of entertainment, just like buying a movie ticket.

2. Only gamble with money you can afford to lose: Gamble within your entertainment budget. You can use Spend Limits or Deposit Limits to help manage your budget.

3. Set a money limit in advance: When it's gone – it's over! If you win, great! You can use Deposit Limits to help manage the amount of money you spend. For further self-help resources including a Gambling Diary please visit GamCare.

4. Set a time limit in advance: It's easy to lose track of time when you're gambling. You can use Time and Session Limits or Reality Checks to help manage the amount time you are logged into your account.

5. Never chase your losses: If you lose your set money limit and then try to win some of it back before you leave, then you haven't really set a money limit. Chasing your losses will usually just lead to bigger and bigger losses. You can use Loss Limits to help manage the amount of money you lose.

6. Don't gamble when you're depressed or upset: Decision-making can be more difficult when you're stressed or feeling emotional. Make sure you only gamble when you're feeling happy and clear headed.

7. Balance gambling with other enjoyable activities: When gambling becomes your only form of entertainment, it's unlikely that you're still just gambling for the fun of it, and your gambling may even become a problem. Make sure gambling isn't your only pastime.

8. Take frequent breaks: Gambling continuously can cause you to lose track of time and perspective. Step out for some air or a bite to eat at regular intervals. You can use Time and Session Limits to help manage the amount of time you are logged into your account, if you ever feel that you need an extended break you can use our Time Out feature.

9. Track your spend - at Gentingbet you have access to all of transactions history; deposits, withdrawals and your balance is always visible when you are logged in - see your account Transaction History.

 

Recognising Problem Gambling

What is problem gambling?

Problem gambling is an urge to gamble continuously despite clear harmful negative consequences or a desire to stop. Problem gambling can be defined by harm experienced by the gambler and/or others.

Is your gambling causing problems for you or others around you?

The following signs may indicate a problem:

  1. Spending more money and time on gambling than you can afford.
  2. Finding it hard to manage or stop your gambling.
  3. Having arguments with family or friends about money and gambling.
  4. Losing interest in usual activities or hobbies like going out with friends or spending time with family.
  5. Always thinking or talking about gambling.
  6. Lying about your gambling or hiding it from other people.
  7. Chasing losses or gambling to get out of financial trouble.
  8. Gambling until all of your money is gone.
  9. Borrowing money, selling possessions or not paying bills in order to pay for gambling.
  10. Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz.
  11. Neglecting work, school, family, personal needs or household responsibilities because of gambling.
  12. Feeling anxious, worried, guilty, depressed or irritable.

Read our Self-Assessment section to help you recognise whether you may have a problem with gambling.

Alternatively, please visit GamCare and take their self-assessment test by clicking here.


Self-Assessment

If you have concerns about your gambling, someone's else's gambling, or maybe you are just interested in finding out more about your gambling, please answer our short Self-Assessment to help recognise if you may have a gambling problem.

  1. Do you stay away from work, college or university to gamble?
  2. Do you gamble alone for long periods of time?
  3. Do you gamble to escape from a boring or unhappy life?
  4. If when gambling you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  5. Do you gamble until your last penny is gone?
  6. Do you feel depressed or even suicidal because of your gambling?
  7. Have you ever lied to cover up the amount of money or time you have spent gambling?
  8. Have others ever criticised your gambling?
  9. Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
  10. After losing, do you feel you must try and win back your losses as soon as possible?
  11. Are you reluctant to spend ‘gambling money’ on anything else?
  12. Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?

If you have answered ‘yes’, to any of the above questions, it's likely that you are having difficulties with your gambling, we recommend you contact our customer services team by clicking the Live Chat button or emailing support@gentingbet.com, providing your email address, postal address and telephone number.

Be sure to read our Help and Support section which provides you with details of a range of organisations which are available and provide free and confidential advice on matters of problem gambling and tools to help keep gambling controlled.

We also have our Gambling Limits section, this offers you the ability to but in limits to continue gambling but with added controls, within this section you can also select Time-Outs, if you wish to take a complete break from gambling for a set period of time, or Self-Exclusions if you feel that gambling is becoming a problem and you want to have a complete stop from gambling for a set period or indefinite period.

In addition, there are software packages, e.g., NetNanny, that help you block Internet content. See the sections below on Protecting Minors and Blocking Software.

Contact customer support for any advice for what measures to put in place.

If you feel you might have a gambling problem and you do not wish to contact us, please feel free to contact any of the organisations listed in the Help and Support section.

 

Help and Support

If you would like help and support in relation to your gambling, or, someone you know, or you would just like to know more, the following organisations are available and provide free, confidential advice on matters of problem gambling.

UK Customers

There are several organisations ready to help you if you are a UK registered customer.


  • GamCare

GamCare is one of the UK’s leading authorities on the provision of counselling, advice and practical help on problem gambling.

Operated by GamCare, the National Gambling Helpline offers free and confidential support, information and advice on problem gambling either by telephone or online.

Call the National Gambling Helpline Freephone on 0808 8020 133 (8am-midnight 7 days a week), or via www.gamcare.org.uk where you have a number of other options available such as Live Chat and Group Chat.


  • BeGamble Aware

BeGambleAware provides information to help people make informed decisions about their gambling, what responsible gambling means and to show you where to go for further information, help and support.

For more information visit www.begambleaware.org.


  • Gordon Moody Association

Gordon Moody Association has a residential programme where problem gamblers receive help to recover and reintegrate into society. Gordon Moody has also launched a 12-week programme for female problem gamblers, which includes residential retreats, online and face-to-face therapy.

For more information call 01384 241 292 or visit www.gordonmoody.org.uk.


  • Gam-Anon

With Gam-Anon, relatives of problem gamblers may also attend meetings of Gam-Anon, which aim to provide assistance and help people rebuild lives.

For more information call 08700 50 88 80 or visit www.gamanon.org.uk.


  • NWCL Problem Gambling Clinic (NHS)

The National Problem Gambling Clinic is part of the national system of treatment provision for problem gambling in the UK. The system includes other providers such as GamCare and The Gordon Moody Association.

For more information call 020 7381 7722 or visit https://www.cnwl.nhs.uk/cnwl-national-problem-gambling-clinic/


  • The UK Insolvency Helpline

The UK Insolvency Helpline offers free advice on financial problems.

For more information call 0800 074 6918 or visit www.insolvencyhelpline.co.uk.


  • National Debtline

National Debt line is a free independent and confidential advice on money and debt problem.

For more information call 0808 808 4000 or visit www.nationaldebtline.co.uk.

Non-UK Customers

Individuals in need can contact the Responsible Gaming Foundation Helpline either through its freephone 1777 or through a chat facility which can be easily accessed through the Responsible Gaming Foundation’s website www.rgf.org.mt. Callers can choose to remain anonymous and any obtained information will be treated confidential.


Protecting Minors

Gambling under the age of 18 is a criminal offence. Gentingbet takes its responsibilities to prevent access by under-18s very seriously indeed.

Gentingbet carries out age verification on all customers and asks for documentary proof of age. The accounts of anyone under the age of 18 found to be gambling with Gentingbet will be closed and any winnings will be forfeited.

There are filtering software that can be used to protect minors from seeing gambling related sites, these include:

  • Net Nanny filtering software protects children from inappropriate web content.
  • CYBERsitter filtering software allows parents to add their own sites to block.

It is also advised to check your own media system for inbuilt parental controls.


Blocking Software

Blocking software is a third party computer programme that limits access to websites or other services available over the internet.

There are two kinds of blocking software generally available:

1. General blocking software, which is designed to block any sites you want and set access permissions or parental controls:

2. Gambling-specific blocking software, which is designed to block gambling websites.

These are non-exhaustive examples of blocking software which are generally available on the web. Whilst such software can be a useful tool to control access to gambling sites, should you choose to make use of it, you should note that:-

  • Your use of that product will be subject to the terms of use set by the third party provider, and your “contract” to use that product will be between you and the third party provider (not Genting) and (in some instances) a fee may be charged for use;
  • We simply make you aware of the availability of such products as a useful tool that you may wish to investigate or use. However, we are not responsible for the operation or functioning of those products nor by advising you of their existence do we assume any such responsibility.

There are now a number of Banks which have the ability for you as a customer to block any gambling transactions; this is done via the Bank blocking the specific merchant codes associated to gambling transaction. Please consult with your Bank for further information.

For further information please view the following link: https://www.gamcare.org.uk/self-help/blocking-software/

Time Out

If you want to take a short break from gambling with us, you can do so by taking a Time-Out for a period of 24 hours up to 6 weeks.

Once you begin your Time-Out, you will not be able to use your account for gambling. It will not be possible to reactivate your account until your chosen period has ended.

If you wish to impose an account Time-Out or have any queries, please visit our Time Out feature in the Gambling Limits section. Alternatively, contact our customer services team by clicking the Live Chat button or emailing support@gentingbet.com, providing your email address, postal address and telephone number.


Self-Exclusion

If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider using our Self-Exclusion option which prevents you gambling with Gentingbet for a minimum period of 6 months, up to 5 years. For our customers registered under our MGA licence, a self-exclusion from Gentingbet can be for a definite or indefinite period of time.

What happens when you self-exclude? During a period of Self-Exclusion you will not be able to use your account for betting and gambling.

If you do self-exclude, we will remove you from our marketing databases, we also suggest that you remove Gentingbet from your notifications and delete/uninstall all Gentingbet apps and downloads as well as blocking/unfollowing Gentingbet social media accounts.

If you wish to Self-Exclude visit our Self Exclusion feature in the Gambling Limits section here. Alternatively, contact our customer services team by clicking the Live Chat button or emailing support@gentingbet.com, providing your email address, postal address and telephone number.

If you want to stop playing for other reasons, please consider a Time-Out.


GamStop

If you are considering Self-Exclusion, you may wish to register with GAMSTOP. Gentingbet are a registered operator on GAMSTOP.

GAMSTOP is a free service that enables you to self-exclude from all participating online gambling companies licensed in Great Britain.

To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

If you want to stop playing for other reasons, please consider a Time-Out.




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